faq

Frequently asked questions

What is the turnaround time


We aim our turnaround time to be 1-2 weeks excluding christmas. During the festive season the turnaround time can extend to 3 weeks. If you need an order to be prioritised for a specific date please use the contact form via the website.




I'm interested in wholesale


Fab! We love working with new stockists. Please go to the contact page or email us directly at helloivyoakdesign@gmail.com for a wholesale pricelist.




What design services do you offer?


Well we have a list of services we can offer. Whether it is a new logo or a whole branding re-design we can help you. We would love to send you a branding information pack which includes a list of prices. Complete transparency- No hidden costs here. Pop over to the contact page or email us directly at helloivyoakdesign@gmail.com.




My order hasn't been shipped?


A common occurrence is that customers assume products are ready to ship when in fact they are made to order. We do include turnaround estimates on individual product listings. We understand that sometimes not every bit of information is read when you are in the paradise of online shopping. If you have bought a product for a special occasion please get in touch as soon as possible as we will do our best to fast track your order.




My parcel hasn't arrived


First thing you should do is check your emails (Junk folder) for a shipping confirmation. If it has been shipped please wait 10 working days - This is royal mails advice. Sometimes parcels do go missing which is completely out of our control. Royal mail claim that a parcel is not classed as 'lost' until the 10 day working days is up. Parcels have been known to arrive after 7 working days - we understand this can leave some people feeling nervous, we would be too! Feel free to let us know via email - hello@ivyoakdesign@gmail.com