FAQ

I need a business logo, can you quote me?

Yes! Please use the contact form to give me a little more information on what you are looking for and the desired deadline. I'll then be in contact with you to discuss pricing and concept boards.
Do you create wedding stationery?

Absolutely! We've working with Rock N Roll Bride and have showcased at the National Wedding Show at the NEC. We create signage, paper stationery and much more. Get in contact using the contact form on the website and we will be in touch.
Do you create event signage?

Yes. We love working with event teams. Whether it is physical signage or digital display work we are here for it. Use our contact form and we will be in touch to discuss your ideas further.
Can you work in Corporate?

We have worked with some well known companies such as ASDA and Global media. We are always up for a challenge.
Do I need to put a deposit down for design work?

Yes. When booking in a design slot we will require the client to sign a design contract and pay a percentage of the total cost. We do this to protect not just ourselves but the client too. Design slots are not confirmed until the deposit has been paid. If you have any questions we will be happy to answer them - please use the contact form and we will get in touch.
Do you offer commission slots?

Absolutely! We love taking on commission work. Use the contact form on the website and briefly explain what it is you are looking for. Once we have gone over the brief we will send you a none obligation quote.
What happens if I made a mistake on my personalised order?

We understand that sometimes mistakes happen so if your item hasn't yet been personalised then we will be able to make changes to your order. If the item has been created or has arrived with you and the fault is your own then unfortunately we will not be able to replace the item free of charge. If we have made a mistake then we take full responsibility and send you out a new item free of charge. Best thing to do is to contact us as soon as possible via the contact form on the website.
I've seen a product of Ivy Oaks that I like but I can't find it on the website?

Sometimes we do remove products from the website. Please use the contact form as we may have the item in stock.
I need a quick turnaround

No problem, Just select priority shipping on check out. When you check out there will be a section to submit a note which will be attached to your order. If you have a known deadline then please enter that information there.
Can I track my order?

Unless you have paid for tracked delivery you won't be able to track the exact location of your parcel. However all postage will have a reference code which determines whether it has reached its destination and we will be able to pass this information onto you. Please get in touch via the contact form on the website.
My order hasn't arrived yet?

If you have received a shipping confirmation from us and it has been more than 10 working days please get in contact via the contact form on the website. We use Royal Mail to post out our products. Sometimes items can get lost or delayed in the post. Royal Mail will not look into this for us until it has been 10 working days since shipping. During busy periods such as Christmas / Easter we do notice a postal delay. We always try to notify our customers via social media as soon as we realise a back log may be occurring. We know how stressful it can be when something hasn't arrived so please don't worry about contacting us for help.