THE MOST COMMON QUESTIONS
What is the turn around time?
We aim for a 1-2 week turnaround during our non festive periods (excluding Christmas & Valentines) this is a production time estimate and does not include royal mail delivery times. If you need an order for a special event or occasion we recommend that you email us at firstname.lastname@example.org
I'm interested in wholesale
FAB! We love working with new stocklists. Please go to the Wholesale enquiry page and fill out the contact form. Ivy Oak Design will get back to you shortly. You can also directly email us at email@example.com
What Design Services do you offer?
Well we have a list of services we can offer. We would love to send you our branding information pack which includes a list of prices - complete transparency here. No hidden costs. Pop over to our 'Design Services' page and fill out the contact form. You can also contact us directly at firstname.lastname@example.org
I haven't recieved my order. What should I do?
First thing you must do is check your emails for s shipping confirmation from ourselves. If it has been shipped then please wait 7 working days before contacting us. Royal mail have been experiencing delays especially during the festive period.
My order hasn't been shipped?
A common occurrence is that customers assume orders are ready to go when in fact most products are made to order. We do include turn around estimates for all products especially the hand-painted and personalised items.
I have a design in mind. Do you offer commissons?
The short answer is yes.
Are all your designs your own?
Absolutely! I hand draw all my illustrations. This also means the designs are copyrighted and you will need permisson to use them in any shape or form.