FAQ

THE MOST COMMON QUESTIONS

What is the turn around time?


We aim for a 1-2 week turnaround during our non festive periods (excluding Christmas & Valentines) this is a production time estimate and does not include royal mail delivery times. If you need an order for a special event or occasion we recommend that you email us at ivyoakdesign@gmail.com




I'm interested in wholesale


FAB! We love working with new stocklists. Please go to the Wholesale enquiry page and fill out the contact form. Ivy Oak Design will get back to you shortly. You can also directly email us at ivyoakdesign@gmail.com




What Design Services do you offer?


Well we have a list of services we can offer. We would love to send you our branding information pack which includes a list of prices - complete transparency here. No hidden costs. Pop over to our 'Design Services' page and fill out the contact form. You can also contact us directly at ivyoakdesign@gmail.com




I haven't recieved my order. What should I do?


First thing you must do is check your emails for s shipping confirmation from ourselves. If it has been shipped then please wait 7 working days before contacting us. Royal mail have been experiencing delays especially during the festive period. If you have waited 7 days then email us at ivyoakdesign@gmail.com and we will gladly look into this for you. If your parcel has been delivered according to the post office tracking app but you have not recieved it you will have to contact your local sorting office. Please check behind bins/back gates or with neighbours.




My order hasn't been shipped?


A common occurrence is that customers assume orders are ready to go when in fact most products are made to order. We do include turn around estimates for all products especially the hand-painted and personalised items. We understand that sometimes not every bit of information is read when you are in the paradise of online shopping. If you have bought a product for a special occasion please get in contact as soon as possible. We will also try our best to fufill an order in time.




I have a design in mind. Do you offer commissons?


The short answer is yes. We love a design brief. However big or small your idea may seem get touch using the contact page on the website and we will reply shortly with a quote.




Are all your designs your own?


Absolutely! I hand draw all my illustrations. This also means the designs are copyrighted and you will need permisson to use them in any shape or form.